Awaiting Order delivery arrival - AliExpress - What if the package is held by custom?

Due to Buyer's obligation to do the customs clearance, please contact the local customs to know the detained reason first:

[b]1. Importing tax/document is required. Please pay the tax/provide the document for customs clearance.

2. Document from seller is missing. Please contact seller to get the required document, and then clear the customs.[/b]

If seller does not cooperate to provide the necessary required document(s), please create a dispute on the order page, providing the official document from the local customs to clarify the detained reason, so that AliExpress can step in.

Below is the contact information of customs in several countries:



Contact

Russian Federation

(+375 17) 222 72 47/ 222 72 28

Mexico

(+52 55) 51 33 07 15

United Arab Emirates

Dubai: (+971 4) 337 4546 / 2146；

Abu Dhabi: (+971) 2633 4832

Saudi Arabia

Riyadh: (+966) 1 289 8217；Jeddah: (+966) 2 627 9033；DMM: (+966) 3 842 8665

Italy

(+39 03) 3166 24 73

Brazil

(+55 11) 2112 7267

Ukraine

(+380 44 ) 245 62 20

Spain

(+34 91) 396 42 32

Poland

Warsaw: (+48 22) 548 14 31；Bitom: (+48 32) 281 82 80 / 89；Poznan: (+48 61) 869 72 61；Szczecin: (+48 91) 434 37 83

France

(+33 1) 5501 3812

South Korea

(+8232) 743 9741